Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Note: Free + Shipping Items are not eligible for REFUNDS (b/c they are Free). You can however cancel your order within 24 hours and it will be honored.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom engraving will make your purchase non-refundable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Full refunds and exchanges are given as long as the request is communicated in under 30 days of you receiving your order.
Easy Return and Exchange Process:
- Email customer care at [email protected], or call our support team. Our team is available to talk to you 7 days a week! If you would like to make an exchange, in the email state which item you are wanting in exchange in your initial request.
- Make sure all of the accessories are packaged in their boxes and with their Cards of Authenticity (if these are not included with your return/exchange, no refund or exchange will be processed). Drop the return off at your local post office and monitor your tracking number as your return makes its way back to us.
- When we receive your return, it will be processed in 3-7 business days. Once it is processed, your full refund will be given (minus any shipping costs that were paid). Please note that refunds can take up to 3 business days to be returned to your account. If you’re requesting an exchange, the accessory(ies) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in. All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not received your return, no refund or exchange will be granted.
Engraving Wood Watches Return Policy
As this is a customised service, once you purchase engraving, it overrides the 15-day return policy of the original watch you purchased. We do not accept any exchanges or returns due to you changing your mind about the words and/or the fonts you choose, or any other reasons regarding custom engraving.
All watches are still under the quality warranty we provide, regardless of engraving services provided.
If you have any questions regarding our Shipping and Returns Policy, please contact us at [email protected]. We’re available to talk to you 7 days a week!